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    We will gladly accept most merchandise in good condition for return within 30 days from the date of purchase for a refund. Please note that a 10% restocking fee will be deducted from most refunds.

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    We are not able to edit an order after it has already been submitted. For an exchange, you will need to first cancel your order (if the order has not already shipped) or return your item. Then, you may place a NEW order online for the correct product/size you would prefer.

    We can only process cancelations before an item ships out, and before 9:30am on the day you placed the order.  If your item has already shipped, you will need to make a return instead. 

    If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page.  Pop Up Pet Products is not responsible for lost or stolen packages.

    Click here to follow up with the USPS, here to follow up with the UPS, or here to follow up with DHL

    Refunds will be processed via the original form of payment from your purchase.

    Shipping/postage must be paid by the customer on all returns and shipping and handling costs will not be refunded. Cash on delivery will not be accepted. 

    Please submit return requests to support@popuppetproducts.com 

    If you have any questions or concerns, we will be happy to help! You may call us at 888-699-3395 between 9:00 AM and 4:00 PM PST, Monday through Friday. Or email us anytime at support@popuppetproducts.com 

    We will guarantee your satisfaction. We pride ourselves on quality and service. 99.9% of our customers are highly satisfied with their product. We know that sometimes things happen, but we will make sure you receive the utmost care and service!

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