We will gladly accept most merchandise in good condition for return within 30 days from the date of purchase for a refund of the cost of goods.
For an exchange, you will need to place a NEW order online for the correct product/size you would prefer. In order to process an exchange, we will need to first cancel your order. Then, you may place a new order for the correct item you desire. We will not be able to edit an order once it has been submitted.
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. Pop Up Pet Products is not responsible for lost or stolen packages.
Once our warehouse has confirmed return has been received and "approved the condition" we will process your refund for the cost of goods.
Refunds will be processed via the original form of payment from your purchase.
Shipping/postage must be paid by the customer on all returns and shipping and handling costs will not be refunded. COD will not be accepted.
Please submit return requests to firstname.lastname@example.org
If you have any questions or concerns, we will be happy to help! You may call us at 888-699-3395 between 9:00 AM and 4:00 PM PST, Monday through Friday. Or email us anytime at email@example.com